Terms of Service

By accessing or using the services provided by Deep Play Studio LTD ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you and Deep Play Studio LTD, a company registered in the United Kingdom.

Deep Play Studio provides digital transformation services for UK businesses, including but not limited to:

• Mobile application development (iOS and Android)

• Website design and development

• Digital marketing services (email marketing, social media advertising, SEO)

• Brand identity and content creation

• E-commerce solutions and payment integration

• Ongoing maintenance and support services

All services are provided on a project basis or subscription model as agreed upon in individual service agreements or statements of work.

Each project begins with a consultation to define scope, timeline, deliverables, and pricing. A formal agreement or statement of work will be provided, outlining:

• Project objectives and deliverables

• Timeline and milestones

• Payment terms and pricing

• Client responsibilities and required assets

• Acceptance criteria and revision policy

Work will not commence until the agreement is signed and the initial payment (if applicable) is received.

To ensure successful project delivery, you agree to:

• Provide timely feedback and approvals within agreed timeframes

• Supply necessary content, images, branding materials, and access credentials

• Designate a primary point of contact for communication

• Ensure you have the legal right to use all materials provided to us

• Test and approve deliverables according to the acceptance criteria

• Make timely payments as per the agreed schedule

Delays caused by failure to meet client responsibilities may result in project timeline extensions and additional fees.

Payment Structure:

• Project-based services: Typically 50% upfront, 50% upon completion (or as specified in the agreement)

• Subscription services: Monthly or annual billing in advance

• Hourly consulting: Billed monthly based on tracked hours

Payment Methods: We accept bank transfers, credit/debit cards, and online payment platforms (Stripe, PayPal).

Late Payments: Invoices are due within 14 days of issue unless otherwise stated. Late payments may incur a 5% monthly interest charge and may result in suspension of services.

Refund Policy: Deposits and upfront payments are non-refundable once work has commenced. Refunds for completed work are not provided unless there is a material breach by Deep Play Studio.

Upon full payment, you will own:

• Custom designs, code, and content created specifically for your project

• Rights to use the final deliverables for your business purposes

Deep Play Studio retains ownership of:

• Pre-existing code libraries, frameworks, and templates

• Development tools and methodologies

• General knowledge and experience gained

We reserve the right to showcase your project in our portfolio and marketing materials unless otherwise agreed in writing. We will not disclose confidential business information.

Third-party components (fonts, stock images, plugins) may require separate licensing, which will be communicated during the project.

Each project includes a specified number of revision rounds as outlined in the service agreement (typically 2-3 rounds). Revisions must be requested within the revision period (typically 30 days post-delivery).

Change Requests: Significant changes to the agreed scope ("scope creep") will be assessed and may incur additional fees and timeline adjustments. We will provide a written estimate before proceeding with out-of-scope work.

All revision requests must be consolidated and submitted in writing to avoid miscommunication.

We provide estimated timelines based on project complexity and current workload. While we strive to meet deadlines, timelines are estimates and not guaranteed.

Delays may occur due to:

• Client delays in providing feedback, content, or approvals

• Scope changes or additional feature requests

• Third-party service disruptions (hosting, app store reviews)

• Force majeure events (natural disasters, pandemics, etc.)

We will communicate any anticipated delays promptly and work to minimize impact.

Hosting: If we provide hosting services, you agree to monthly/annual hosting fees. We use reputable third-party providers (e.g., AWS, Vercel, Railway). You are responsible for domain registration and renewal.

Maintenance: Ongoing maintenance and support services are available as separate subscriptions. Without a maintenance agreement, we are not responsible for site upkeep after project completion.

Third-Party Integrations: We integrate third-party services (payment gateways, analytics, email providers) as needed. You are responsible for maintaining accounts and subscriptions with these providers. We are not liable for third-party service failures.

We treat all client information as confidential. We will not disclose your business information, trade secrets, or proprietary data to third parties without your consent, except as required by law.

If you require additional confidentiality protections, we can execute a mutual Non-Disclosure Agreement (NDA) upon request.

Confidentiality obligations survive the termination of our agreement.

We warrant that:

• Services will be performed with reasonable skill and care

• Deliverables will substantially conform to the agreed specifications

• We have the right to provide the services

DISCLAIMER: Except as expressly stated, services are provided "AS IS" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee:

• Specific business outcomes (revenue, traffic, rankings)

• Uninterrupted or error-free operation

• Compatibility with future software/platform updates

• App store approval (Apple App Store, Google Play Store)

To the fullest extent permitted by UK law:

Deep Play Studio's total liability for any claims arising from our services shall not exceed the total fees paid by you for the specific project or service in question.

We are not liable for:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, data, or business opportunities

• Costs of procurement of substitute services

• Damages resulting from client-provided content or third-party services

This limitation applies regardless of the legal theory (contract, tort, negligence, etc.) and even if we have been advised of the possibility of such damages.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution Process:

1. Good Faith Negotiation: Parties will first attempt to resolve disputes through good faith negotiation

2. Mediation: If negotiation fails, parties agree to mediation before pursuing litigation

3. Litigation: As a last resort, disputes will be resolved in UK courts

This clause does not prevent either party from seeking interim injunctive relief.

For questions about these Terms of Service or our services, please contact:

Deep Play Studio LTD

Email: info@deepplaystudio.com

Website: deepplaystudio.co.uk

For legal notices, please send correspondence to the email address above with "Legal Notice" in the subject line.