Contact the studio
Email info@deepplaystudio.com with “Ludo 3D Support” in the subject. Include your platform, device model, operating-system version, game version and what happened immediately before the problem. Please do not send passwords, payment details or private account credentials.
Install and update
On iPhone and iPad, install Ludo 3D: Board Game from the App Store and keep it updated there. On Android, use the official store listing when available. If you are testing the direct Android APK, follow our illustrated installation guide, keep Play Protect enabled, and install only the file linked from the official Ludo 3D page.
Online rooms
- Confirm the device has a stable internet connection.
- For a private room, check all six letters or numbers in the room code.
- All players should use the same current game version.
- If the host leaves or loses the session permanently, the match ends and players can return to the main menu.
Sound, motion and haptics
Open Settings on the main menu to change music, soundtrack, reduced motion and haptics. During a match, the More menu also provides sound, camera and rules controls.
Guest display name
Ludo 3D automatically assigns a display name such as “Guest-1A2B3C4D”. Players are not asked to enter a public username, real name or chat message. Existing guest display names remain attached to their current guest profile.
Delete or access online data
Open Settings → About & Credits → Delete Online Data, then tap again to confirm. This clears the Ludo 3D guest profile and requests deletion of the anonymous Unity Authentication account associated with that installation. The app does not immediately make a replacement account. If deletion cannot finish while offline, reconnect and use the button again. A new generated guest profile is created only if you choose to play again.
For access to or deletion of related service records, email support with your device platform, game version and the approximate time of the match or deletion attempt. Offline settings and saved matches are removed by uninstalling the app or clearing browser site storage.
Current availability
Online service availability can be affected by maintenance, network restrictions or service interruptions. If a problem continues, email support with the approximate time, country and whether you used Quick Play or a private code.